Using Fractilate
Fractilate presents mathematical artwork and related image and message tools. Use the service lawfully, respect other people's rights, and do not upload harmful content or interfere with the service. Keep private message and order links confidential.
Canvas preview and availability
Canvas purchasing is disabled. The pilot product is one 12×12 inch MirrorWrap canvas of The Wheel of Time, quantity one, for U.S. delivery only. The selected full-square artwork and its print-face and mirror-wrap illustrations have been visually approved. Production print-master release remains pending. It uses 38 mm stretched 400 gsm cotton canvas. Hanging equipment is not included. Gallery images are previews; they do not establish print-master approval, physical sample quality or a provider-generated mockup.
Price, shipping and tax
The preview item price is $60 USD. The customer pays shipping, and delivery is currently limited to the United States. California orders will include applicable sales tax. Collection in other states will be updated when required; not collecting tax is not a promise that a purchase is tax-exempt. The complete item, shipping and tax total must be shown before payment. Rates, shipping service and tax treatment must be verified before purchasing opens. International sales are disabled.
Payment and fulfillment
When purchasing is enabled, payment will be collected on Stripe's hosted Checkout page. Fractilate will confirm payment before arranging printing and delivery through Prodigi. Returning from Checkout is not proof of payment. Leaving Checkout does not cancel an already completed payment. Fractilate remains the customer's seller and support contact. The private order page shows the latest verified progress.
Changes, cancellations and address corrections
After payment is confirmed, Fractilate will hold the order for 12 hours before submitting it to Prodigi. During that window, request cancellation through the private order page; a timely request must stop provider submission, and Brian will initiate the full Stripe refund within three business days. During the hold, an address correction requires cancellation and a new checkout so shipping and tax can be recalculated. After provider submission, cancellation or address-change requests are best effort and are not complete unless Fractilate confirms the provider accepted them. There are no discretionary change-of-mind returns for made-to-order items after production starts; applicable legal rights are preserved.
Returns, damage, incorrect items and reprints
If an order arrives damaged, defective or incorrect, contact contact@fractilate.com within seven days of delivery when possible, with the order reference and photographs of the item and packaging. This is a reporting request, not a loss of rights: later reports and defects that become apparent later are reviewed case by case. Keep the item and packaging. Return it only if Brian or Prodigi asks, using the case-specific address supplied privately; never return it to the public contact address or printer without instructions. The customer does not pay defect-return postage. For a confirmed defect, Brian will initiate a Stripe refund within three business days, or within three business days after receiving the item if a return was required. Card refunds can take five to ten business days to appear. A reprint may be offered where appropriate. Applicable legal rights remain unaffected.
Lost orders and delivery delays
Delivery windows are estimates based on a fresh quote for the exact product and Standard shipping service. Brian investigates missing or delayed parcels, acknowledges the report within two business days and provides an update at least weekly until it is resolved. If Prodigi confirms a parcel is lost, the customer may choose a replacement or refund. If the order cannot ship within the stated time, or within 30 days when no time was stated, Fractilate must send the required delay notice with a supported revised date and the option to cancel for a prompt refund. This draft does not waive applicable consumer rights or authorize indefinite delays.
Order updates and customer support
The private order page shows Fractilate's verified payment and fulfillment record. Brian monitors contact@fractilate.com and acknowledges support requests within two business days. Business days are Monday through Friday in Pacific Time, excluding U.S. federal holidays observed in California. An acknowledgement is not a promise of resolution. Only Brian authorizes refunds during the pilot. Mailbox delivery and the complete refund/replacement operation must be verified before any purchase.
Policy acceptance and changes
Before entering Checkout, a buyer must affirmatively accept the displayed versions of the terms and canvas policy and acknowledge the privacy notice. Acceptance is not marketing consent. The server records the accepted revisions and receipt time with the order. An updated policy is not retroactively treated as accepted for an earlier order.
Seller and governing terms
The seller contact details supplied for this draft appear above. Brian Droncheff operates personally as a sole proprietor in Santa Clara County, California, United States. Final dispute terms remain under review; this location does not impose an exclusive court venue or waive mandatory consumer rights. Any later company seller will be identified in updated terms before new purchases; existing order records retain the terms accepted at purchase. The artist display name does not replace the seller legal name. This draft does not impose an arbitration clause, class-action waiver or liability cap.